Shipping Policy
Where we ship
Singapore (local): Island‑wide delivery to residential and commercial addresses.
International: Selected countries (restrictions may apply). Duties and taxes (if any) are payable by the recipient.
What we ship
Physical items: Course handouts, textbooks, starter kits, merchandise.
Digital items: e‑texts, course logins, certificates (delivered by email/portal). No shipping fees for digital items.
Delivery options & timelines (business days)
Standard courier (SG): 2–4 business days after order confirmation.
Express courier (SG): 1–2 business days (orders before 12:00).
International: 5–14 business days, depending on destination/carrier.
Shipping fees
Calculated at checkout based on weight/volume/address.
Free local delivery threshold: [e.g., S$80+] (after discounts, before GST). GST is 9% from 1 Jan 2024 for standard‑rated supplies. [iras.gov.sg], [mof.gov.sg]
Order processing & tracking
Orders placed Mon–Fri before 12:00 process the same day; otherwise next business day.
Tracking details are sent by email/SMS once dispatched.
Delivery issues
Wrong/insufficient address: Re‑delivery fees may apply.
Damaged package: Photograph the packaging and item; contact us within 48 hours.
Missed delivery/RTS: We’ll contact you to reschedule (fees may apply).
Click & Collect (if offered)
Collect from MHMS after you receive the “Ready for Collection” notification (ID required).
Contact
Email: aflc@alfawaaidlc.com.sg
WhatsApp: +65 8896 6085 (Mon–Fri, 10:00–18:00 SGT)
Effective date: 01 January 2026